Written by our assessment team: what the criteria mean in practice, the evidence that works, and where learners get caught out.
What this unit is really about
Unit 304 is easy to underestimate because the subject is familiar and the language is soft. The criteria are not soft. LO3 asks you to evaluate the effectiveness of current wellbeing provision in your own workplace, then implement actions and review their impact — so you need a real intervention with a real result, not a poster about mental health awareness week.
The other thing to get right early is scope. Wellbeing evidence touches individuals' health, which is special category data under UK GDPR. Nothing identifiable about a person's health should appear in your portfolio. Write at the level of the team, use initials where you must refer to an individual, and describe your actions rather than their diagnosis.
The evidence that works
| Learning outcome | Evidence that works well |
|---|
| LO1 — wellbeing factors | A written piece on wellbeing in your workplace context: the factors that influence it, their impact on individuals and the team, and the real barriers — workload, culture, shift patterns, stigma |
| LO2 — how to support wellbeing | Approaches used, the specific role managers play, and the sources of support available to you (EAP, occupational health, HR policy, mental health first aiders, external services) |
| LO3 — support wellbeing in own workplace | Your evaluation of current provision, the opportunity you identified, what you implemented, and the monitoring that followed |
Good LO3 interventions are small and measurable: changing how a rota handles a persistent pinch point, introducing a structured return-to-work conversation, moving a recurring meeting out of the shift-change window, adding a genuine break rotation, or fixing the physical environment issue everyone complains about. Evidence the before, the action, and the after.
Being honest about provision
Criterion 3.1 asks you to evaluate existing provision. An evaluation that concludes everything is excellent is almost never credible and is weak evidence. Most organisations have provision that is real but under-used, poorly communicated or aimed at the wrong problem. Saying so — with evidence, such as how many people know the EAP number — is exactly the critical judgement the criterion wants, and it sets up a meaningful LO3 action.
Keep the boundary clear in your writing: you are a manager supporting wellbeing, not a clinician. Signposting to professional support and following your organisation's policy is the right behaviour, and demonstrating that you know where your role stops is a strength in this unit rather than a gap.
Useful reading
